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Welcome to the Customer Support Section of RG Infotech! We are pleased to have you as our valued customer. You are our top priority and your satisfaction means the world to us. At RG Info Tech, we believe that true customer satisfaction can be evoked only when a good product is backed by responsive and attentive service and after sales support. To this end, for the RG Info Tech customer, help is just a phone call or email away. Our company undertakes a whole range of online customer support & after sales services by providing information and technical support solutions. This is especially valuable for our international clients who consider us an outsourcing partner for many of their IT Projects. Our support services include: • Real time customer services • Online customer support solutions • Technical support service • Support for software services We have a fully managed facility allowing minimum response time. We pride ourselves for a fast, reliable and friendly support team. An average support request is answered in 15 minutes Customer’s can login their support request in the following steps: • Login - The customers are provided with a user name and password for logging into the customer support panel. Please click on the arrow in the right panel of the website www.rginfotechnology.com  You will be redirected to a login page. • Put the username and password assigned by us to enter into the system. • Start logging support requests by generating online tickets Customers have the following provisions once they enter the Customer Support Panel: • The user will be directed to the personalized page which contains the personal profile such as Name, Address and Personal details in the first section on the page. • In the second section, the User will see the List of projects which would be hyperlinked to a new page where the user can post tickets for any queries or issues. • If there is no ticket, the user has the option of Submit a new Ticket at the bottom pf the page. • In the next page, the User will see the Personal Profile and Project Information on Top of the Page. Below that the User will see the List of Tickets for that Project already posted, if any. • Those tickets will contain the subject line for the already posted tickets, in a serial order. The Ticket Subjects will be hyperlinked to the Description of the ticket. • The user can see the response of the ticket provided by RG Infotech Support Team and Post the reply on the same. For any support, please mail us at support@rginfotechnology.com or call us at (91) 9873336644. We are committed to resolve any issues you might have within 24 hours of your request. Thanks for providing us an opportunity to serve you. |
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